Human approvals
Make room for the decisions people should own.
An approval is not a speed bump. It is the moment a person receives the context, options, and responsibility needed to make a consequential call.
Approval requested
Send response to strategic account
Case context
The account has an active escalation and a renewal in progress. The proposed response references the attached support record and contract terms.
Open evidence ↗A decision needs a frame
Context first. Then a clear choice.
1
Show the case
Bring together the relevant record, the proposed action, and the reason a decision is being asked for.
2
Make the options unambiguous
Approve, return, reject, or escalate with a result that is easy to understand later.
3
Respect real authority
The process supports accountable people rather than quietly substituting for them.
Review by design